JeffBet Privacy Policy

At JeffBet, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you visit our website, register an account, or use any of our products, including casino games, live casino, sports betting and bingo. We at JeffBet are operated by ProgressPlay Limited, and we hold licences from the UK Gambling Commission and the Malta Gaming Authority, meaning we handle your data in line with strict regulatory and data protection standards, including the UK GDPR.

Information We Collect

When you create an account, deposit funds, or play games with us, we collect various categories of personal information. Our JeffBet registration process requires certain mandatory details, while other data is gathered automatically as you interact with our platform.

• We collect your name, date of birth, address, email and phone number when you register for a JeffBet account
• We gather payment details such as card numbers, e-wallet information, or bank account data when you deposit or request a JeffBet withdrawal
• We track your gaming activity, including games played, bets placed, wins and losses, to maintain accurate records
• We record your IP address, device type, browser information and location data for security and fraud prevention
• We may collect identity verification documents, such as proof of ID and proof of address, as part of our KYC obligations
• We store your communications with our customer support team, including live chat transcripts and emails

How We Use Your Information

Here at JeffBet, we use the information we collect for several legitimate purposes connected to running our services safely and lawfully. Our JeffBet Casino platform relies on your data to verify your identity, process transactions and personalise your experience.

• We use your data to open, manage and verify your JeffBet account
• We process your payments to facilitate deposits and withdrawals through methods such as Visa, PayPal, Skrill and Trustly
• We analyse your gameplay to calculate loyalty points under our JeffBet Rewards programme and apply Welcome Bonus terms
• We send you marketing communications about promotions, free spins and bonus codes, where you have given consent
• We monitor activity to detect fraud, money laundering, and underage gambling
• We comply with our legal and regulatory obligations under our UK Gambling Commission and Malta Gaming Authority licences

Legal Basis for Processing

We at JeffBet process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, your consent where applicable, and our obligation to comply with gambling and anti-money laundering regulations. Where we rely on consent, for example for marketing emails about a JeffBet bonus code or new promotions, you may withdraw that consent at any time.

Sharing Your Information

Our JeffBet platform shares information with selected third parties only when necessary to deliver our services or comply with the law. We never sell your personal data for commercial gain.

• We share data with payment processors to complete your deposits and JeffBet withdrawal requests
• We work with identity verification providers to confirm your age and identity
• We share information with regulators, including the UK Gambling Commission and Malta Gaming Authority, when legally required
• We may disclose data to fraud prevention agencies and law enforcement where necessary
• We engage IT service providers and customer support partners who process data on our behalf under strict confidentiality agreements

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve your browsing experience, remember your preferences, and understand how visitors interact with JeffBet. You can manage your cookie settings through your browser; however, disabling certain cookies may affect the functionality of our JeffBet app or desktop site.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by gambling regulations, tax law, and anti-money laundering legislation. Typically, we keep transaction and identity records for a minimum of five years following account closure, even if you no longer use JeffBet login credentials to access our site.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal information. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to data portability where technically feasible
• You may lodge a complaint with the Information Commissioner's Office or the Malta Gaming Authority if you believe we have mishandled your data

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or email us directly. Our JeffBet customer support staff will guide you through the verification process required to protect your account from unauthorised access.

Data Security

We at JeffBet implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption, secure servers and regular security audits to safeguard sensitive information, including payment details used for JeffBet deposit and withdrawal transactions.

Responsible Gambling and Data

As part of our commitment to safer gambling, we may use your account and gameplay data to identify patterns that suggest problem gambling behaviour. Where appropriate, we may apply deposit limits, cooling-off periods, or self-exclusion tools to protect you. We take this responsibility seriously across our JeffBet casino, sports betting and bingo products.

International Data Transfers

Because we operate across multiple jurisdictions, including the UK, Ireland, Canada and New Zealand, your data may be transferred outside your home country. Whenever we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the same level of protection you would expect within the UK or EEA.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we use age verification checks as part of our registration and KYC procedures to prevent underage access to our JeffBet platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of JeffBet after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our support team through live chat, available around the clock, or by emailing customersupport@instantgamesupport.com. We at JeffBet are here to help and will respond to your enquiry as quickly as possible.